Wellness Services Cancellation Policy
100% of the session price is charged if cancelled, rescheduled or "no-showed"
less than 48 hours from the appointment start time.
Individual practitioners may consider a fee reduction on a case-by-case basis. We understand that unforeseen circumstances do occur, yet wish to honor the time reserved for you and our practitioners. Appointments are transferable if someone is available to take your scheduled appointment.
Please call Common Ground for more information. (503) 238-1065
Practitioners own and operate their individual practices, are not employees and are not compensated for missed appointments.
Click here to read a letter from our practitioners
Please call Common Ground at (503) 238-1065 to let us know you need to reschedule or are unable to make your appointment. If we are unable to answer the phone, please leave a voicemail and/or email us at frontdesk@cgwc.org
Soak & Sauna Cancellation Policy
Please notify us at least 2 hours prior to your booking, otherwise 50% of your bathhouse service price will be charged for all no-show appointments. If we do not hear from you and you are more than 15 minutes late, your appointment will be forfeited to allow space for others. If you need to cancel or are running late please notify us at (503) 238-1065. Choose Extension 1 for same-day appointments. If we are unable to answer your phone call a voicemail or text is sufficient notification.
Additional Scheduling Information
You may transfer your session to someone else!
If you need to late cancel your appointment you may offer your session to someone else and a cancellation fee will not be charged. Call or email CG to inform us you are transferring your session.
Required credit card for an appointment.
We require patrons to have a credit card on file when booking appointments with practitioners. The credit card information will be used to secure your appointment. Your credit card will NOT be charged when booking. At the time of your appointment you may pay for your session with your preferred form of payment. If necessary, the stored credit card will be used for our 48 hour late cancellation and no-show fee on a practitioner service. If multiple appointments are scheduled under one account the stored credit card will be used for all necessary fees.
Appointment reminders
You will receive a reminder notification of your appointment only if you set your Mindbody account to opt Iin for text and/ or email reminders. Appointment reminders are sent by MindBody and you can adjust your preferences on your profile account.
Arrive to your session with time to settle in.
Please allow time for parking, checking in, using the restroom etc. before your session. We recommend you arrive 10 minutes before your scheduled appointment time.